Welcome to the Help Center
Having technical problems? The quickest way to get answers to your questions is to check out our Frequently Asked Questions below.
Our FAQs provide a list of questions we regularly receive from our members.
Didn't find what you were looking for?
Still have a question?
Contact our Customer Support team (Suzie, Lacie, Bea or another member of the crew) at
help@justapinch.com and we'll be happy to assist you.
Top Questions
- Top FAQs
- Instant Messaging
- Photos
- Videos
- Membership
- Recipes
- Blue Ribbons
- Pinch It!
- Cookbooks
- Coupons
- Digital Downloads
- General
- What is Instant Messaging? Sounds fun!
- How do I create smileys and other emoticons in Instant Messaging?
- How do I send a link in an Instant Message?
- Can I adjust my status so that others cannot see I'm online?
- How can I let others know I'm online and available for Instant Messaging?
- Why does it say "Beta" in my IM window?
- How do I add photos?
- Why can't I add photos in recipe comments?
- What is a digital photo album?
- How do I add a photo album to My Kitchen?
- How many photos can each digital photo album hold?
- How many digital photo albums can I create?
- How do I edit my photo albums?
- How do I set a cover image for my album?
- How do I re-order images in my albums?
- What are the different levels of Club membership?
- What do I get with a Premium Perks Membership?
- How much does it cost to join the Club?
- How do I change my profile information (e-mail address, photo, etc.)?
- I'm receiving too many emails. Can I control what types of e-mail notifications I receive from the Club?
- How do I change my membership level?
- My credit card was declined, but the bank shows the charge.
- How do Premium members apply the 20% store discount?
- How may I contact the Club?
- How do I add a recipe to my Recipe Box?
- Have a question about a recipe found on Just A Pinch?
- How do I post a recipe?
- Can I post a recipe that I didn't create... like from a cookbook or a friend?
- Are there any limitations on the number of recipes I can post?
- When I edit my recipes it takes awhile for the changes to appear on the site. How come?
- Where did the SAVE button go?
- How do I find a new recipe?
- How can I use the Premium Recipe Box Manager? [VIDEO]
- How do I add recipes to My Menu Planner (My Calendar)?
- How do I customize a recipe?
- I noticed that I can print recipes onto Avery cards? What are those?
- What do Honorary Kitchen Crew members do?
- How can I become part of the Honorary Kitchen Crew?
- Can I send an e-mail directly to Janet?
- Why can't I see the Members' Choice Blue Ribbon nomination button on my recipe?
- How can I receive a Blue Ribbon?
- Why am I still able to nominate a recipe that already has a Blue Ribbon?
- Can I see how many nominations (and from who) my recipe has received for a Blue Ribbon?
- Where do I rate a recipe?
- Do I have to leave a comment when I rate a recipe?
- What happened to the Members Choice Cookbook awarding? How are recipes chosen for the cookbook now?
- Who is Janet and how does she pick her featured recipes?
- What is the Pinch It! button for?
- Can I Pinch recipes from other websites?
- Why do some recipes only display part of the directions?
- Can I make a custom cookbook that includes Pinched recipes from other websites?
- I'm having trouble Pinching a recipe from another website. What's the scoop?
- How do I add the Pinch It! button to my browser toolbar?
- Where can I find all of the recipes I've Pinched?
- What are Custom Cookbooks? [VIDEO]
- How can I create a cookbook of my own? [VIDEO]
- I want to personalize the look of my cookbook. How can I change the cover? [VIDEO]
- How do I add recipes to my Custom Cookbook? [VIDEO]
- What is the best way to organize my recipes using the Cookbook Builder? [VIDEO]
- What does it mean to "publish" my cookbook and how do I do it? [VIDEO]
- What can I do if I have a question while building a Custom Cookbook? [VIDEO]
- What are those icons next to a members name?
- How do I create emoticons and smileys in Live Messaging?
- I forgot my login information. What do I do now?
- How do I unsubscribe from emails?
- How can I stay logged-in?
- How do I ensure that I receive all email notifications?
- How can I submit feedback or suggestions about the Club?
- Who answers club e-mail?
- How can I report inappropriate items on the site?
- I have a question not answered here, what can I do?
